PRIVACY POLICY

Dream House Furnishings Ltd

Last Updated: 01/05/2026

At Dream House Furnishings Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Who We Are

Dream House Furnishings Ltd is the data controller responsible for your personal information.

Contact Details

Dream House Furnishings Ltd
23 Alexandra Road
Walsall
WS1 4DX

Website: www.dreamhousefurnishingsltd.co.uk

Email: sales@dreamhousefurnishingsltd.co.uk

Telephone: 07737 886732

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2. Information We Collect

We may collect the following information:

* Full name
* Billing and delivery address
* Email address
* Telephone number
* Order history
* Payment information (processed securely by our payment providers—we do not store your full payment card details)
* IP address
* Browser type
* Device information
* Website usage data
* Any information you provide when contacting us

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3. How We Use Your Information

We use your personal information to:

* Process and fulfil your orders.
* Arrange delivery of your purchases.
* Process refunds and returns.
* Respond to enquiries and provide customer support.
* Improve our website, products and services.
* Prevent fraud and protect our business.
* Comply with legal and regulatory obligations.
* Send marketing communications where you have consented or where permitted by law.

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4. Our Legal Basis for Processing

We process your personal information where necessary to:

* Perform our contract with you.
* Comply with our legal obligations.
* Protect our legitimate business interests, provided these do not override your rights.
* Where required, with your consent (such as for certain marketing communications).

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5. Sharing Your Information

We only share your personal information where necessary.

This may include:

* Delivery and courier companies.
* Payment service providers.
* Website hosting providers.
* IT support and website security providers.
* Professional advisers such as accountants or legal advisers where necessary.
* Government authorities or regulators where required by law.

We never sell your personal information to third parties.

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6. Payment Information

Payments are processed securely by trusted third-party payment providers.

Dream House Furnishings Ltd does not store your full debit or credit card details.

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7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no method of internet transmission is completely secure, we work to keep your information protected.

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8. Data Retention

We only keep your personal information for as long as necessary to:

* Fulfil your order.
* Meet legal, tax and accounting requirements.
* Resolve disputes.
* Enforce our legal agreements.

When information is no longer required, it will be securely deleted or anonymised.

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9. Marketing

Where you have agreed, we may send you information about new products, promotions and special offers.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in marketing emails.

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10. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and enhance our services.

Please refer to our Cookie Policy for further information.

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11. Your Rights

Under UK data protection law, you have the right to:

* Request access to your personal information.
* Request correction of inaccurate information.
* Request deletion of your information where applicable.
* Request restriction of processing.
* Object to certain processing activities.
* Request transfer of your data where applicable.
* Withdraw consent where processing is based on consent.
* Opt out of marketing communications at any time.

We will respond to legitimate requests in accordance with applicable law.

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12. Third-Party Links

Our website may contain links to third-party websites. ClearPay and Klarna

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last Updated” date.

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Contact Us
Dream House Furnishings Ltd
📍 23 Alexandra Road, Walsall, WS14DX 
🌐 www.dreamhousefurnishingsltd.co.uk
📩 Email: sales@dreamhousefurnishingsltd.co.uk
📞 Phone: 07737886732