Shipping Information

SHIPPING, DELIVERY & PAYMENT POLICY

Dream House Furnishings Ltd

Last Updated: 01/05/2026

At Dream House Furnishings Ltd, we aim to provide a reliable, convenient and efficient delivery service for all our customers across the UK.

⸻

Delivery Areas

We deliver to:

* England
* Scotland
* Wales
* Northern Ireland (Wall Panels and Wall Claddings only)

If you are unsure whether we deliver to your location, please contact us before placing your order.

⸻

Delivery Charges

We offer FREE standard delivery on eligible orders across UK mainland addresses.

Please note that some products may have minimum order requirements or delivery charges due to courier and handling costs.

Wall Panel Delivery Charges

Wall panels and wall cladding products qualify for free standard delivery when ordering a minimum of 3 panels.

For orders of 1 or 2 wall panels only, a delivery charge will apply due to the additional courier and handling costs involved with smaller orders.

The delivery charge for smaller wall panel orders will typically be between £15–£20, depending on the delivery location.

Any applicable delivery charge will be confirmed before your order is processed.

There are no hidden fees — the price shown at checkout or agreed at the time of purchase is the price you pay.

⸻

Delivery Times

* Most orders are delivered within 3–10 working days, depending on stock availability.
* Larger items such as wardrobes, sofas, dining tables and other bulky furniture may take slightly longer due to their size and handling requirements.
* Delivery times are estimates only and are not guaranteed.
* If any unexpected delays occur, we will contact you as soon as reasonably possible.

Where required, we will contact you to arrange a convenient delivery date.

⸻

Receiving Your Delivery

Please ensure:

* Someone aged 18 or over is available to receive and sign for the delivery.
* Your contact details and delivery address are correct.
* The access route to your property and chosen room is clear.
* Doorways, hallways, staircases and access points have been checked to ensure the item will fit.

Dream House Furnishings Ltd cannot accept responsibility where goods cannot be delivered due to insufficient access, incorrect measurements or restrictions at the property.

⸻

Delivery Inspection

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is damaged, faulty or incorrect, please contact us within 14 days and provide:

* Your order number.
* A clear description of the issue.
* Photographs showing the damage or fault.
* Where possible, photographs of the packaging.

Please do not install, assemble, cut, paint or modify the product before contacting us, as this may affect our ability to assess the issue.

Once the issue has been verified, we will arrange an appropriate resolution in accordance with our Returns & Refunds Policy.

⸻

Failed Deliveries & Collections

If delivery cannot be completed due to:

* Nobody being available to accept the delivery.
* Incorrect delivery information being provided.
* Restricted or unsuitable access.
* Delivery being refused without prior agreement.

Additional delivery or collection charges may apply before another delivery attempt is arranged.

⸻

Delays Beyond Our Control

Although we aim to deliver within the estimated timeframes provided, delays may occasionally occur due to circumstances outside of our reasonable control, including:

* Severe weather.
* Traffic disruption.
* Courier delays.
* Supplier delays.
* Vehicle breakdowns.
* Industrial action.
* Other unforeseen circumstances.

Where possible, we will keep customers informed and arrange a revised delivery date.

⸻

Payment Information

We offer secure and convenient payment options for your peace of mind.

Accepted Payment Methods

We accept:

* Debit and Credit Cards (Visa, Mastercard, Maestro)
* PayPal
* Klarna (Buy Now, Pay Later)
* Square
* Clearpay (available through Square payment links)
* Bank Transfer (available upon request)

Payment options may vary depending on order value and customer eligibility.

⸻

Secure Payments

All transactions are processed through secure payment providers.

Dream House Furnishings Ltd does not store your full debit or credit card details.

⸻

Payment Terms

* Full payment is required at the time of purchase unless an approved instalment option has been selected.
* Klarna and Clearpay customers are subject to approval and eligibility checks by their payment provider.
* Orders may be delayed or cancelled if payment cannot be authorised successfully.

⸻

Promotional Pricing & Discounts

Where goods are purchased at a discounted price, including promotional offers, bulk purchase discounts or negotiated deals, the discounted amount becomes the agreed purchase price.

Any refund or partial refund will be calculated based on the actual amount paid for the affected goods, not the standard retail price.

⸻

Ownership & Responsibility

Ownership of goods transfers to the customer once full payment has been received.

Responsibility for the goods transfers to the customer once successful delivery has taken place.

Dream House Furnishings Ltd
📍 23 Alexandra Road, Walsall, WS14DX 
🌐 www.dreamhousefurnishingsltd.co.uk
📩 Email: sales@dreamhousrfurnishingsltd.co.uk
📞 Phone: 07737886732