Returns Policy

RETURNS, REFUNDS & WARRANTY POLICY

Dream House Furnishings Ltd

Last Updated: 01/05/2026

We aim to make buying home furniture online in the UK as simple and risk-free as possible. This policy explains your rights and our procedures regarding returns, refunds and warranties.

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1. Damaged or Faulty Goods

If your order arrives damaged, faulty or incorrect, please notify us within 14 days of receiving your goods.

Please provide:

* Your order number.
* A clear description of the issue.
* Clear photographs of the product and any damage.
* Where possible, photographs of the external packaging if it arrived damaged.

Please do not install, assemble, cut, paint or modify the product before contacting us, as this may affect our ability to assess the issue.

Where a fault is confirmed, we will, at our discretion and in accordance with your statutory rights, offer a replacement part, replacement product, repair or full refund.

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2. Change of Mind Returns

If you purchase goods from our website as a consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

To exercise this right, you must notify us in writing within the cancellation period.

Once your cancellation has been accepted, the goods must be returned within 14 days.

The customer is responsible for all return delivery or collection costs unless the goods are faulty, damaged or supplied incorrectly.

Returned goods should be:

* Unused.
* Uninstalled and unassembled.
* Unmodified.
* Returned in their original packaging where reasonably possible.

We reserve the right to reduce any refund where goods have been handled beyond what is necessary to inspect them, resulting in a reduction in their resale value, as permitted by UK consumer law.

Refunds will be processed after the returned goods have been received and inspected.

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3. Promotional Pricing & Discounts

Where goods are purchased at a discounted price, as part of a promotional offer, bulk purchase discount, negotiated deal or any other reduced-price agreement, any refund or partial refund will be based on the actual amount paid for the goods, not the standard retail price.

If part of a discounted order is cancelled, unavailable or refunded, the refund will be calculated using the discounted price applicable to the affected item(s).

Discounts offered as part of a bundle or bulk purchase are conditional upon the qualifying purchase. Where returning or cancelling part of an order means the qualifying conditions are no longer met, we reserve the right to recalculate the order using the prices that would have applied to the items retained. Any refund will be adjusted accordingly.

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4. Inspection Before Installation

Customers should inspect all goods upon delivery and before installation, assembly, painting, cutting or modification.

We cannot accept returns for change of mind once goods have been installed, assembled, altered or otherwise modified.

Installation, assembly or modification is deemed acceptance that the goods were satisfactory on delivery unless a manufacturing defect becomes apparent that could not reasonably have been identified beforehand.

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5. Product Appearance

Due to manufacturing processes, lighting conditions, photography and individual screen settings, colours, grain patterns, textures and finishes may vary slightly from images shown on our website or social media.

Such variations do not constitute a manufacturing fault.

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6. Product Measurements

Customers are responsible for ensuring products are suitable for their intended space.

We recommend checking all product measurements carefully before placing an order.

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7. Failed Deliveries & Collections

Please ensure someone is available to accept delivery or collection at the agreed date and time.

If delivery or collection cannot be completed due to customer absence, restricted access, incorrect information provided or any other reason beyond our control, additional delivery or collection charges may apply.

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8. Order Cancellations Before Dispatch

Orders cancelled before dispatch will receive a full refund.

Once an order has been dispatched, any cancellation request will be treated as a return under this policy.

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9. Refund Process

Once returned goods have been received and inspected, refunds will be processed within 14 days, or within the timescales required by applicable consumer legislation.

Refunds will always be made using the original payment method.

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10. Warranty

All eligible products are covered by our 1-year manufacturer’s warranty against manufacturing defects.

The warranty does not cover:

* Normal wear and tear.
* Accidental damage.
* Misuse or neglect.
* Incorrect installation.
* Improper maintenance.
* Damage caused by modifications or alterations.

This warranty is in addition to your statutory consumer rights.

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11. Business Customers

The cancellation rights provided under the Consumer Contracts Regulations apply to consumer purchases only and do not apply to business-to-business (B2B) transactions unless otherwise agreed in writing.

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12. Circumstances Beyond Our Control

We shall not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, courier delays, supplier shortages, industrial action or other unforeseen events.

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13. Contact Us

If you have any questions regarding returns, refunds or warranties, please contact Dream House Furnishings Ltd before returning any goods.

Please include your order number with all correspondence to help us assist you as quickly as possible.